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Frequently Asked Questions

  You'll find answers to the most frequent questions visitors ask about our services here. If your question is not answered on this page, please contact us.
How do I reserve an ambulette?
To schedule an ambulette pick-up, please fill out our contact form or call us at (718) 332-1216.
Please remember to gather your origin and destination addresses and phone numbers before calling us.

When should I call to reserve an ambulette?
Of course it is best that you schedule your ambulette as soon as you know you will require one, however, US Ambulette operators are available 24-hours a day, 7 days a week, including holidays to reserve, schedule, and confirm your travel plans. Our reservationists will work with you and make every effort to serve your need up to 30 minutes before pick-up.

What are your days and hours of service?
US Ambulette is available to service all your transportation and ambulette needs 24-hours a day, 7 days a week, including holidays.

US Ambulette offers "Carry-Down Service," what does that mean?
We specialize in carry down service, and we will get you down those stairs with dignity, and respect. Our drivers are trained to operate customized booms and will get you wherever you need to go as easily, efficiently, and comfortably as we can.

What is the service area?
While US Ambulette specializes in service throughout the greater New York City area, we can accommodate our clients anywhere we need to go… country-wide.

Can my caregiver accompany me in one of your vans?
A caregiver, a personal care attendant or family member can accompany you on your ambulette trip at no cost. In fact, we can accommodate up to 5 family members/companions.

How do I cancel my ambulette?
Just call us at (718) 332-1216! The minimum notice required is 30 minutes.

I do not own a wheelchair, however I require one at this time, what do I do?
We will gladly provide you with a wheelchair, just let our operator know.

I own an extra-wide wheelchair, can your ambulette accommodate me?
Absolutely! US Ambulette is able to handle a variety of specialized equipment and wheelchairs, just let one of our operators know about your special needs.
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US Ambulette, Inc.